Shipping & Returns

 

Shipping

All orders will be shipped via FedEx or UPS with Signature Confirmation. Orders cannot be combined.

Orders are shipped Monday - Friday (excluding Federal Holidays).

Once your order has shipped, you will receive an email confirmation with tracking. You bear all risks of loss and damage to the products from the time they clear our fulfillment house. Delivery is deemed complete and title to the products passes to you upon acceptance of shipment by a common carrier. We are not responsible for lost or stolen packages once they are dispatched from our shipping facility. We also are not responsible for any shipping delays that are outside of our control.

All charges related to shipping are your responsibility and are non-refundable. Payment of duty and tax charges is the responsibility of the customer.

We offer shipping insurance to protect your package against loss, theft, or any issues that may occur during transit. Please note that if you choose to complete your purchase without insurance, we cannot be held liable for any lost items.

International customers may incur import duty and tax charges. It is recommended to contact your local customs authority to determine the landed price prior to purchase completion. International credit cards will be charged in accordance with applicable exchange rate on the day your card issuer processes the transaction.

Returns

Upon receiving your order, you will have 5 days to return or exchange your item for a different size.

 

To request a return, please email contact@patronofthenew.com with the reason for your return. We will send you a return label upon approval of the return.

Items must be returned unworn, unwashed, undamaged and unused, with all Patron of the New tags and designer labels still attached. Footwear must be returned in original boxes provided and inside a protective shipping box.

Returns that do not meet our policy will be sent back to you. Refunds will be processed upon reception of item.

Frequent returns or unusual pattern/activity will be flagged in our system.

If we notice that our return policy is being abused or we identify unusual pattern/activity we may cancel or refuse current, future order(s) and returns.

Please email contact@patronofthenew.com with any questions.

Sale Items

Discounted items are subject to availability. Discounted items that are part of an End of Season Sale or noted as "All Sales Final", "Final Sale" or the like, are not eligible for return or exchange. Items purchased during a store wide promotional Sale are returnable as per our standard return policy. In the case of purchases made with a multiple tier discount or bulk discount: If item(s) are returned, cancelled or exchanged and it brings the merchandise total below the offer’s qualifying level, then the qualifying offer will be applied, and/or the offer’s value will be deducted from the refund.

International Returns

International orders are not currently eligible for returns. All sales final, except in the case of error on our part.