All orders will be shipped via UPS with Signature Confirmation (must be 21+ years of age). Orders cannot be combined. Once an order is placed it cannot be canceled.
Orders are shipped Monday - Friday (excluding Federal Holidays).
Once your order has shipped, you will receive an email confirmation with tracking. You bear all risks of loss and damage to the products from the time they clear our fulfillment house. Delivery is deemed complete and title to the products passes to you upon acceptance of shipment by a common carrier. We are not responsible for lost or stolen packages once they are dispatched from our shipping facility. We also are not responsible for any UPS delays that are outside of our control.
All charges related to shipping are your responsibility and are non-refundable. Payment of duty and tax charges is the responsibility of the customer.
International customers may incur import duty and tax charges. It is recommended to contact your local customs authority to determine the landed price prior to purchase completion. International credit cards will be charged in accordance with applicable exchange rate on the day your card issuer processes the transaction.
Upon receiving your order, you will have 5 days to return or exchange your item for a different size.
To request a return, please email email@example.com with the reason for your return. We will send you a return label upon approval of the return.
Items must be returned unworn, unwashed, undamaged and unused, with all Patron of the New tags and designer labels still attached. Footwear must be returned in original boxes provided and inside a protective shipping box.
Returns that do not meet our policy will be sent back to you. Refunds will be processed upon reception of item.
Frequent returns or unusual pattern/activity will be flagged in our system.
If we notice that our return policy is being abused or we identify unusual pattern/activity we may cancel or refuse current, future order(s) and returns.
Please email firstname.lastname@example.org with any questions.
International orders are not currently eligible for returns. All sales final, except in the case of error on our part.